IIC Case Management Dashboard

Project Overview

We partnered with Fresh Start Counseling, a New Jersey-based mental health agency, to develop a comprehensive end-to-end platform. This solution included a robust web dashboard for administration and a user-friendly mobile application for providers, all designed to streamline operations and centralize critical case management processes. The platform aimed to transform their administrative and clinical workflows into a unified, efficient system.

Challenges & Constraints

• Managing patient cases and administrative workflows was fragmented across multiple systems and manual processes.

• Compliance requirements posed a constant challenge, demanding a more robust and centralized data management system.

• Provider billing and financial management were time-consuming and prone to manual errors.

• Clinicians needed a secure and efficient way to manage cases and submit documentation while working remotely or on the go.

• Integrating new solutions with existing internal billing and scheduling tools presented a complex technical hurdle.

Project Solution

• Unified Platform Development: Delivered a complete web dashboard for centralized administration and a dedicated mobile app for providers.

• Streamlined Case Management: Implemented features for efficient case intake, secure documentation, and comprehensive administrative workflows.

• Automated Billing & Finance: Introduced automated solutions for provider billing and integrated financial management within the dashboard.

• Mobile Clinician Tools: Developed a mobile application enabling clinicians to track cases, submit encounter notes, and file invoices seamlessly from any location.

• Deep System Integrations: Engineered over 10 API integrations to connect with Fresh Start Counseling's existing internal billing systems and scheduling tools, ensuring frictionless data flow.

Outcome & Results

• Operational efficiency was significantly enhanced, leading to smoother administrative workflows.

• The centralized platform contributed to improved compliance and data management.

• Administrative burden related to billing and case handling was notably reduced.

• Clinician productivity increased, allowing more focus on patient care rather than paperwork.

• Data flow between critical systems became seamless, providing better oversight and decision-making capabilities.